Fully Customizable Facilitator Kits Using the Myra Golden Training Method

Training Kits Available for the Following Topics:

• Telephone Skills
• Call Control Skills
• Complaint Handling
• How to Handle Difficult Customers

All training kits include:

• Prewritten training modules
• Reproducible comprehensive participant workbook that drives home key points and serves as a reference point long after the training is over.
• High-impact PowerPoint slide deck that you can use as-is or customize with your logo and specific examples.
• Detailed trainer's notes to help you quickly get ready to train.
• Certificate for free consultation with Myra Golden - Consult with Myra about the philosophy, objectives or delivery of this training program before you deliver it!
• Delivered digitally so that you'll have this entire training system at your fingertips in minutes!
• How-to Hints on delivering a measurably effective training.