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Leading-Edge
Ideas and Insights to Help You Build, Repair, and Strengthen
Customer Relationships.
The
definitive and trusted source for customer service strategy
and call center management, Myra Golden shares her latest
findings, research, benchmarks, and strategies in a variety of
mediums. Internationally recognized and respected for customer
service strategy intelligence, Myra helps companies build,
repair, and strengthen customer relationships - and take care
of the employees charged with managing customer relationships.
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I
was very pleased with Myra' presentation, but even more so, I
was left with a sense of new energy and desire to put her
recommendations to use. I can't wait for
Monday!
Tim
O'Laughlin
The
Coca-Cola Company
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I
just want to take a moment to "thank you" for your
very valuable Tuesday Morning e-mail newsletter. Our Customer
Satisfaction Department finds it extremely valuable and
helpful in our mission to satisfy customers every day. We also
share the many great ideas and tips for handling customer
complaints with our franchise owners. Thank you again... we
hope we can continue to look forward to Tuesday Morning for a
long time to come.
Beth
Vickers
Director
Customer
Satisfaction Department
McDonald's
Corporation
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