Supervisory & Management Training 

Managing the Generation Clash

Veterans, Boomers, Xers and Yers in Your Workplace

Thank you again for your very valuable presentation.  I personally took away some information that I will be able to implement immediately in my call center.

  Connie Chakford
Manager Consumer Service
The Little Tikes Company

The program with Myra Golden on managing the relationships and our interactions with others in different age groups was the best program I've seen in years, we’d love to bring her back soon.  I think we hit a homerun. Her style, her content, her interactive teaching techniques helped our audience think through the situations and interactions they have every day and gave them ways that they could be more effective. Even long after our attendees could have left the program they stayed afterwards to learn more and talk with Myra personally about their own situations.  This program was such a hit, and everyone’s really going to be able to use the ideas they received today. 

Doug Johnson

Arkansas State Employees Association

This program explores today’s age-diverse workplace, examining the styles and preferences of Veterans, Boomers, Xers, and Yers.  Participants walk away with an understanding of and empathy for each generation and will gain insights for more effectively working side by side with a multi- generational workforce.

The Multi-Generational Workforce

§         Do generational differences really matter?

§         We’ll take an in-depth look at the four generations in today’s workplace

§         Examine the times, values, and heroes that shaped each generation

Understanding the Under 40 Workforce

If you have had challenges understanding, managing, or motivating your Generation X (1965-1976) and Generation Y (1977 - 2002) employees, you’re not alone. Few managers are naturally endowed with the specific skills, strategies and smarts it takes to manage and motivate these young unique, complex, and talented generations.

First things first: Just who is Generation X?

• We’ll discuss the unique times, economy, and heroes that shaped and molded Generation X
• Explore the most common work characteristics of this generation
• Understand how they think, what they fear, and why they act the way they do
• We will separate the myths from reality about Gen X

Get your most pressing questions answered

• Are they really slackers? Are they truly “anti-authority”?
• Learn how you can bridge the understanding the generation gap
• How do they say they want to be managed?
• Can we tame turnover with our younger employees?

 X Appeal: What it takes to attract, motivate and keep the under 30 workforce

• Explore cutting-edge Gen X & Gen Y retention strategies used in some of Fortune’s 100 Best Companies to Work For
• Examine the 4 most important job aspects for Gen X
• Take a look at 11 tips for working more effectively with Gen X & Gen Y
• Explore Gen X’s preferred work environment
• Learn the top 4 meaningful rewards for Xers
• Review 8 proven ways to motivate Generation X

 My, My, It’s Generation Y: They’ve arrived at work with a new attitude

• Explore culture strategies to make your contact center Y2K compliant
• Discover four defining facts about Gen Y that you can’t afford to overlook
• We’ll tell you what managers can expect from Gen Y
• Get  the top 14 traits of the fourteenth generation
• Learn how not to manage Generation Y
• Gain an understanding of their fierce focus on work/life balance

The Generations Working Together

§         Discover specific approaches to communication, managing, and problem solving to apply to each generation

§         Explore what does not work with a particular generation and why

§         You’ll g et hard-hitting answers to the 13 most frequently asked questions about managing and getting along in the generational-diverse workforce.