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You are a Consumer Affairs Department and the employees with
the critical responsibility of responding to complaints
have had no formal complaint resolution training. We
believe we can design and deliver a measurably effective
training that inspires a real appreciation for feedback,
builds a sense of pride in consumer affairs work, delivers
proven tactics for dealing with difficult customers, and
positions your employees to respond to complaints with
diplomacy and confidence. Contact
us.
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You are a Contact Center Supervisor facing challenges with
coaching, monitoring, or progressive discipline. We
believe we can immediately equip you and your team with
specific skills like coaching, addressing
unacceptable performance, supervising employees who were
your peers, and progressive discipline. Contact
us.
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Your employees “give the store away” when faced with
demanding customers or negotiation ploys. We believe we
can equip your employees with skills to make good
business-sense decisions and consistently settle
complaints in a manner that balances the interests of both
your customer and your company. Contact
us.
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You are an association VP of Programs/Education and you are
looking for an experienced customer service speaker to WOW
your audience. We believe we can WOW your audience with
one of the service industry’s most prominent and highly
regarded speakers…a speaker with arguable expertise and
a reputation for leaving audiences with the inspiration to
truly make their new ideas work. Contact
us.
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You have no “soft skills” training in your Agent New Hire
program. We believe we can deliver online measurably
effective training that equips your Agents with skills to
build, restore, and strengthen customer relationships for
as little as $20 per agent. Contact
us.
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You are losing more customers to
the competition than you can afford to lose. We believe we
can conceptualize and implement a customer recovery
strategy that will immediately
result in a net profit increase of at least 25%. Contact
us.
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Your employees have challenges dealing with demanding, irate,
or unreasonable customers. We believe we can give your
employees proven tips, tactics, and techniques for
diffusing anger, communicating with diplomacy and tact,
and call control. Contact
us.
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Your employees are resolving customers’ problems and
complaints, yet a large percentage of seemingly satisfied
complainants don’t make future purchases. We believe we
can introduce a company-wide complaint response strategy
that completely restores customer confidence in your brand
and results in a 95% retention rate among complainants. Contact
us.
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Your employees have made damaging admissions or otherwise
costly mistakes when communicating with complaining
customers. We believe we can help you manage product
liability risks and avoid litigation by developing a solid
process that substantially minimizes risk. Contact
us.
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You are a Bureau looking for a speaker who delivers
spellbinding keynotes, opens
conferences with contagious energy and supercharges
breakout sessions. We believe we have THE speaker you’re
looking for in Myra Golden. Contact
us.
