Myra Golden, Customer Service Speaker

Webinars

Before You Hit Send

How to write business-friendly emails that create emotional connections with customers and leave customers saying “WOW!”

Friday, September 17, 2010 1:00pm - 3:00pm ET

Find out how to amaze customers, your boss, and most of all, YOURSELF by crafting emails that are personalized, use emotion to connect with customers and leave customers saying “WOW!”

I promise, after attending BEFORE YOU HIT SEND!, you will be inspired and thrilled with how quickly you can craft an email that answers ALL of your customer’s questions and engages the customer through personalization. And once you’ve gotten a taste of how it feels to constantly WOW your customers and IMPRESS your supervisors by creating warm experiences and delivering solid customer service over email, you will be completely STOKED!

Creating memorable emails using the BEFORE YOU HIT SEND! method is CLEAR, CONCISE, and geared to give you QUICK RESULTS that will keep you engaged and excited about your new e-service skills.

In BEFORE YOU HIT SEND!, I reveal secrets like:

Build instant rapport with your customers by writing with a casual, contemporary tone
How to structure your email for greatest impact
Benchmarking the best of the best: Outstanding email examples from such service legends as Zappos.com, QVC, Amazon.com, BestBuy, and more
Why you need to communicate with short sentences and short paragraphs in email
How to write short, descriptive subject lines and why you should
Kid-glove techniques for responding to complaints over email when you can’t say “yes”
How to avoid negative words and phrases in email that can push your customer’s hot buttons
How to know when it’s time to break the email thread and just pick up the phone
The greatest major hurdle to completely answering every question customers pose in emails: Once you've reached this special "tipping point," your email response will suddenly hit a whole new level
The 5 grammar gaffes that make you look dumb (and rob your company of credibility) - and how to avoid them
Proofing techniques expert editors use
Plus, a live Question & Answer session – I’ll answer your most pressing questions about handling customer email

--So you can create service "magic" over email, even if you don’t even like responding to customer emails.

Click to register for BEFORE YOU HIT SEND now!

Your satisfaction is assured through our no-risk, no-questions-asked money-back guarantee.

If for any reason, you or your supervisor are not thrilled with this webinar training experience, just contact my office within 30 days and we’ll refund your registration fee.

What I’m saying is don’t decide now if BEFORE YOU HIT SEND! is right for you.

Join us for the training experience – risk free.

If my webinar doesn’t help you craft friendlier emails, if I don’t guide you step by step through personalizing an email for a WOW response from your customers, if I don’t take you by the hand and teach you exactly how to structure your emails for maximum emotional connection with your customers and show you how to consistently create warm experiences over email, then we don’t deserve your registration fee and we’ll gladly give it back.

You have nothing to lose!

Before You Hit Send! Live Webinar

Friday, September 17, 2010 1:00pm - 3:00pm ET

$299 for unlimited participation within your organization (includes digital recording of the webinar)