Managing
and Motivating Generation X
& Generation Y
AUDIO
Recording
Gain
insights to
dramatically increase your younger
workers’ “
give
a damn” factor
Managing
and Motivating Generation X & Generation Y
Audio CD $99.00
Buy
Now
Thank
you again for your very valuable presentation. I
personally took away some information that I will be able to
implement immediately in my call center.
Connie Chakford
Manager, Consumer Service
The Little Tikes Company
If
you have had challenges understanding, managing, or motivating
your Generation X (1965-1976) and
Generation Y (1980 or later) employees, you’re not alone.
Few managers are naturally endowed with the specific skills,
strategies, and smarts it takes to manage and motivate these
young, unique, complex, and talented generations.
First
things
first: Just who is Generation X?
- I’ll
discuss the unique times, economy, and heroes that shaped
and molded Generation X
- Explore
the most common work characteristics of this
generation
- Understand
how they think, what they fear, and why they act the way
they do
- We
will separate the myths from reality about Gen X
I will answer your most commonly asked questions about
Generation X & Generation Y
- Are
they really slackers? Are they truly “anti-authority”?
- I’ll
show you how you can bridge the understanding the
generations gap?
- How
do they say they want to be managed?
- Can
we tame turnover with our younger employees?
Managing
and Motivating Generation X & Generation Y
Audio CD $99.00
Buy
Now
X
Appeal: What it takes to attract, motivate and keep the under
30 workforce
- Explore
cutting-edge Gen X & Gen Y retention strategies used
in some of Fortune’s 100 Best Companies to Work For
- I
will
give you an inside look into how
a 4300-employee call center that handles 50 million calls
a year attracts lots of Gen X agents and manages to keep
them 13% longer than the competition
- Examine
the 4 most important job aspects for Gen X
- Take
a look at 11 tips for working more effectively with Gen X
& Gen Y
- Explore
Gen X’s preferred work environment
- Learn
the top 4 meaningful rewards for Xers
- Review
8 proven ways to motivate Generation X
My,
My, It’s Generation Y: They’ve arrived at work with a new
attitude
- Explore
culture strategies to make your contact center Y2K
compliant
- Discover
four defining facts about Gen Y that you can’t afford to
overlook
- I
will tell you what managers can expect from Gen Y
- Get
the top 14 traits of the fourteenth
generation
- Learn
how not to manage Generation Y
- Gain
an understanding of their fierce focus on work/life
balance
AAA:
Attendance, Attitude, and Attire issues with Gen X & Gen Y
- Easy
methods for overcoming tardiness and absenteeism
- Exactly
how to address negative attitudes that threaten co-worker
and customer relationships
- Why
is professional address an issue and how to conquer the
battle
Managing
and Motivating Generation X & Generation Y
Audio CD $99.00
Buy
Now
In
this informative and enlightening program, Myra Golden, a
member of Generation X, reveals absolutely everything you need
to know to manage and motivate your Generation X
and Generation
Y
talent.
This
is a must-have nuts and bolts professional development program
for anyone who supervises or manages the under 30 workforce.
Managing
and Motivating Generation X & Generation Y
Audio CD $99.00
Buy
Now
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