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THE COMPLETE
MYRA GOLDEN LIBRARY
We welcome the dissemination
and reprint of Myra's articles. We ask only that authorship
and contact information is listed on all reprints.
Dealing with Difficult Customers
The
Psychology of Customer Anger
One
Great Tip for Dealing with Ballistic Customers
How
to Deal with a Caller's Over reaction
The
Bottom Line Value Of An Apology
Top
6 Ways to Keep Your Cool When Customers Get Hot
How
to Never Say 'No' Again
Five
Ways to Calm a Disgruntled Customer
Diffusing
Anger with Verbal Aikido
5
Ways to Get Angry or Demanding Customers to Back Down
The
Top 6 Things NOT To Do With Angry Customers
Myra’s
Favorite Phrases for Dealing with Unhappy Customers
Four
Negotiation Skills for Consumer Affairs professionals
Imagine
your next phone call is from an angry,
irate customer, and you've only got a few seconds to
gain control.
Are you 100% confident you can handle it?
If not, we've
got the perfect pro
g
ram for you. Simply
click this link now to see what it's all about:
The
Golden Method for Complaint Resolution
You're invited to subscribe to
Myra Golden's weekly customer service newsletter for
those who oversee customer service operations and frontline
service professionals who want to build loyal relationships
with customers and restore customer confidence in the company
after service failures.
Sign up now and get 6 free
videos from Myra's Dealing with Difficult Customers series.
We'll send you a link to view
your free downloads the moment you sign up. These videos can
be viewed as many times as you like and even shared with your
team!
I
just want to take a moment to "thank you" for your
very valuable Tuesday Morning e-mail newsletter. Our Customer
Satisfaction Department finds it extremely valuable and
helpful in our mission to satisfy customers every day. We also
share the many great ideas and tips for handling customer
complaints with our franchise owners. Thank you again... we
hope we can continue to look forward to Tuesday Morning for a
long time to come.
Beth
Vickers
Director
Customer
Satisfaction Department
McDonald's
Corporation
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