|
THE COMPLETE
MYRA GOLDEN LIBRARY
We welcome the dissemination
and reprint of Myra's articles. We ask only that authorship
and contact information is listed on all reprints.
Customer Service Articles
Forget
Customer Satisfaction
Keep
the Growth You've Earned
The
Proven Profitability of Loyalty
Sorry
Works
Make
the Most of Your first Four Seconds with Customers
10
Good Customer Service Habits to Develop
Top
6 Ways to Avoid Voicemail Hell!
Supervision & Coaching
Help
Seven steps for
addressing unacceptable performance
Attendance
Issues and Generation X
Are
You Making One of These 7 Mistakes With Your Call Monitoring
Program?
Making Better Hiring Decisions
Ten Low Cost Ways to Recognize and Reward Employees
Five Pitfalls of Incentive Programs
Five Strategies for Designing Incentive Plans
Eight Tips for Coaching Employees
Becoming
Responsible Through Accountability and Consequences
Feedback:
The Fuel for Great Performance
Light
the Fire for Great Performance
How
to Accept Constructive Feedback Constructively (For Employees
Only)
Dealing with Difficult Customers Help
The
Psychology of Customer Anger
One
Great Tip for Dealing with Ballistic Customers
How
to Deal with a Caller's Over reaction
The
Bottom Line Value Of An Apology
Top
6 Ways to Keep Your Cool When Customers Get Hot
How
to Never Say 'No' Again
Five Ways to Calm a Disgruntled Customer
Diffusing Anger with Verbal Aikido
5 Ways to Get Angry or Demanding Customers to Back Down
The
Top 6 Things NOT To Do With Angry Customers
Myra’s Favorite Phrases for Dealing with Unhappy Customers
Four Negotiation Skills for Consumer Affairs professionals
Upselling/Cross-selling
Help
Creating
Value With Add-Ons and Upselling
Increasing and Demonstrating ROI (Return on Investment)
The Impact of Complaint Handling Training on Service Delivery
Four Reasons Consumer Affairs Departments Exist
Six Ways to Improve Call Center Productivity
The Bottom Line Value of Complaints
Complaint
Management Help
4
Better Ways to Handle Complaints
5
Tips for Writing Complaint Response Letters
Empowering
Employees to Make Decisions That Protect Both Loyalty and
Profits
5
Ways to Turn Complaints into Profits
Protect Profits in Problem Resolutions Situations by
Predetermining Recovery Strategies
7 Simple Tips for Responding to Email Complaints
Four Critical Components of Complaint Response Letters
Improving E Customer Service
The Impact of Complaint Handling Training on Service Delivery
Managing
Product Liability Complaints Help
Four
Things You Should Know About Handling Product Liability Claims Avoiding
Damaging Admissions Eight
of the Best Responses to Product Liability Claims Get
the Product From the Customer HELPFUL
RESOURCES Myra's
Customer Recovery Guidebook and other great eBooklets Myra's
book, Beyond WOW Myra's
weekly newsletter
SPECIAL REPORTS
Ten
Steps to Completely Restoring Customer Confidence After Any
Service Failure
The
Ten Golden Rules for Complaint Resolution
Ten
Ways to Get an Angry Customer to Back Down
Ten
Proven Strategies for Improving Customer Care Profitability
Get field-tested
and proven customer service tips, tactics, and techniques in
your email box today!
|
