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Myra Golden
is nationally recognized for helping some of the world's
best-known companies respond to customer complaints in such
a way that completely regains customer goodwill---without
giving the store away.
Most of our clients report the
following dramatic and immediate results after our Beyond WOW
Complaint Resolution seminar:
- Increased confidence in dealing
with difficult customers
- Measurable reductions in amount of
money spent to resolve problems
- A greater sense of pride in
customer service work and improved job satisfaction
- Ability to control calls more
effectively
- Employees are fiercely focused on
restoring customer confidence and regaining
goodwill...not just solving problems
- Ability to negotiate resolutions
that balance the interests of both the customer and the
company
- Reduction in calls escalated to
supervisors
- Reduced job tension
Seminar
dates and fee
Part
I: Friday, October 8th 1:00 – 2:30pm ET
Part
II Friday, October 15h 1:00 – 2:30pm ET
$299 for as many people as you can gather around one Internet
connection and speaker phone.
Register
Can
your company benefit from Beyond WOW Complaint Resolution?
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