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Golden
Service™ Online
Customer
Service Professionals need to be constantly introduced to
and reminded of strategies for making callers feel taken
care of, tactics for dealing with difficult customers,
proven strategies for negotiating, and new ways to WOW
customers. They also need to know their company is behind
them and 100% committed to their success.
This
is exactly whey we’ve created the Golden Service™
course.
We’ve
gathered up all of the best information from Myra Golden’s
live, full-day customer service training
courses … the paradigm-shifting seminars she’s delivered
to companies like Coca-Cola, Frito-Lay, Michelin,
Procter & Gamble, McDonald’s and Johnson
& Johnson.
And
we’ve “unbundled” the full-day training session and
neatly packaged it into bite-size single-subject videos that
are delivered weekly through an annual subscription.
Every
one of Myra Golden’s weekly modules provides specific,
field-tested insight on a single subject in easily
comprehendible “chunks”,
(short
bursts of information presented in a method known as
"transferable concepts"). Customer Service
Professionals emerge from each weekly module thinking, “ I
can do this!” And they gain the inspiration and a sense of
urgency to truly make their new ideas work.
Get
the full story.
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