This course was researched and designed for frontline customer
service professionals and supervisors who often handle
problems, complaints, and difficult callers. These
audiences often include Call Center, Help Desk, Front Desk,
Retail, and Consumer Affairs professionals.
Our
five module and 24-video online complaint resolution training is much less expensive
than traditional onsite classroom training. When we deliver
Beyond WOW Complaint Resolution at our client’s sites, the
fee is $5,000 per day, plus travel and workbook expenses.Our e-Learning clients pay just $59 per license, with a
minimum purchase of 10 licenses for 90-day access. The result is a highly specialized measurably
effective complaint resolution training for your employees at
an exceptional value.
Our current online video course customers report the following
benefits from our program:
Excellent
compliment to current Contact Center new hire training
programs, introducing critical skills for responding to
complaints and dealing with difficult customers
Employees can
access training anytime from their desktop, minimizing
downtime and scheduling issue
Cost
effective, with rates as low as $59 per employee
The content is
practical and employees quickly adopt and apply what
they've learned
Myra Golden is
truly dynamic in her video delivery, employees report feeling
like "Myra is right there in the room with you!"
