Beyond Wow Complaint Resolution Video Course

No matter who you are and what kind of business you’re in, customer mistakes are bound to happen.

So let me ask you – which would you rather have?

• An unpleasant experience that makes you and your customer feel bad … or,

• A new raving fan and supporter who tells everyone how wonderful you are!

I know that’s an easy question, but here’s the problem:

Very few people in customer service actually get the training they need to take a customer problem and turn it into a more loyal and profitable relationship.

So that’s why I’m writing you … to show you a fast and easy new way you can learn to respond to complaints and deliver a service recovery that will absolutely WOW your customers.

Introducing:

Beyond WOW Complaint Resolution

How to turn customer complaints into more goodwill, loyalty, and profitable relationships … than if nothing ever went wrong in the first place!

Listen to this. I’ve gathered up all of the best information from my live, full-day seminars … the ones I deliver to companies like Coca-Cola, Frito-Lay, Michelin, McDonald’s and Johnson & Johnson.

And I’ve neatly packaged it in a new Webinar series that you can get delivered right to your desktop, whenever you want … 24 hours a day, 7 days a week. All you need is an Internet connection.

Quite simply, this is the most complete, cost-effective, step-by-step guide you can find for handling customer complaints – right at your fingertips!

Believe me, this course goes way above and beyond your basic customer service training. Here’s just a sample of what you’ll find inside:

• Why an angry customer is worth 10 times as much as a satisfied customer

• Why almost everyone has it wrong about handling customer complaints

• How to turn an unhappy customer into your biggest fan

• How to convert an angry customer into a happy one - without resorting to costly refunds and returns

• How to deal with those “nightmare customers”

If you’ve ever wondered why some people seem to have a “knack” for handling upset customers, then let me share a little secret with you.

Although it looks natural, and it seems like they are acting instinctively, the real truth is that it takes special skills to handle difficult customers with poise, tact, and finesse.

Here’s the good news. When you discover:

• The no. 1 success skill you need to handle a customer complaint

• The real reason why your customers get angry – 4 things you must know

• The fastest and easiest way to calm down an angry customer

• How to quickly establish trust and respect between you and your customer

• A simple technique to gain control in difficult situations

• How to resolve complaints and avoid 99% of your calls from escalating to a supervisor

...You will gain a new sense of confidence, satisfaction and pride in your work, and lower your stress level.

And the best part is, I’ve made the whole thing really easy for you. You can take advantage of this learning opportunity right from your desktop, “on-demand”.

What that means is, you can select whatever topic you want, whenever you want it. Like:

• 13 powerful phrases … word for word … that work like a charm with unhappy customers

• What to do when your customer says, "Let me speak to your manager"

• Four things you should never say to an upset customer… and what to say instead

• How to manage your own feelings and anxiety when things get personal

• 3 proven ways to respond when you're the target of verbal abuse

• A secret almost nobody knows: What you can learn from a martial arts expert about handling tough situations

Review course outline and sample the course here.

Look, this isn’t some old boring training manual … far from it!

You’ll find each module is presented in short, high-impact sessions with all the latest audio, visual and TV-style effects. In fact, it’s almost like having me right there in the room with you.

Here’s what else … I’ve created a special section that’s all about negotiating. Go behind the scenes and see what every customer service representative needs to know to negotiate effectively. For example:

• The 5 keys to a successful negotiation

• The single most important thing you must do before you negotiate anything with anyone

• How to stop overpaying for refunds and returns.

• How to say “no” without causing resentment

• The easiest way to get what you want – without saying a word

• How to avoid the 5 biggest negotiating mistakes customer service reps make

• 5 negotiation don'ts

Also, I’ve included a unique email session with the most important tips, tools and techniques you need to make your emails appear both friendly and professional.

You’ll see how to avoid the simple errors that can lead to embarrassing mistakes. Plus, learn how to respond to angry emails in a positive, professional tone.

The bottom line is, it’s never been easier to get the exact skills you need to turn service problems into more loyal customers and increased profits – right at your desk.

And with a full money-back guarantee, there’s no way you can lose.

It’s easy to get started, just click here.

And the best part is, I’ve made the whole thing really easy for you. You can take advantage of this learning opportunity right from your desktop, “on-demand”.

What that means is, you can select whatever topic you want, whenever you want it. Like:

• 13 powerful phrases … word for word … that work like a charm with unhappy customers

• What to do when your customer says, "Let me speak to your manager"

• Four things you should never say to an upset customer… and what to say instead

• How to manage your own feelings and anxiety when things get personal

• 3 proven ways to respond when you're the target of verbal abuse

• A secret almost nobody knows: What you can learn from a martial arts expert about handling tough situations

Look, this isn’t some old boring training manual … far from it!

You’ll find each module is presented in short, high-impact sessions with all the latest audio, visual and TV-style effects. In fact, it’s almost like having me right there in the room with you.

Here’s what else … I’ve created a special section that’s all about negotiating. Go behind the scenes and see what every customer service representative needs to know to negotiate effectively. For example:

• The 5 keys to a successful negotiation

• The single most important thing you must do before you negotiate anything with anyone

• How to stop overpaying for refunds and returns.

• How to say “no” without causing resentment

• The easiest way to get what you want – without saying a word

• How to avoid the 5 biggest negotiating mistakes customer service reps make

• 5 negotiation don'ts

Also, I’ve included a unique email session with the most important tips, tools and techniques you need to make your emails appear both friendly and professional.

You’ll see how to avoid the simple errors that can lead to embarrassing mistakes. Plus, learn how to respond to angry emails in a positive, professional tone.

The bottom line is, it’s never been easier to get the exact skills you need to turn service problems into more loyal customers and increased profits – right at your desk.

And with a full money-back guarantee, there’s no way you can lose.

Here's that link again.

I promise that if you invest in this course and use these methods, you will feel the wonderful results it can bring.

Best regards,

Myra Golden

P.S. Don’t just take my word for it. See for yourself what others are saying: