Beyond WOW
	The explosive ideas in this book will help you go beyond the WOW experience to build, repair, and grow customer relationships.    by Myra Golden, Business Growth Consultant & Professional Speaker  and Dr. Jeffrey Magee, PDM/CSP/CMC   "From the first page I was taken in!"   "Beyond WOW is a powerful tool for those of us who work with customers on a day-to-day basis.   "I refer to your book when I need to re-motivate myself."

• Completely restore customer confidence and regain goodwill after any service failure

• Learn how to launch relationship marketing campaigns to strengthen loyalty with your current customers

• Get your customers back from the competition with our powerful win back strategies

• Discover why you need to forget customer satisfaction and strive for customer loyalty

• Deploy more than 50 growth and retention tactics today

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