Everything You'll Need to Deliver a Dynamic Full-Day Training Program!

Here's what you get:

1. Facilitator's Guide - including a step-by-step script for the novice trainer, checklist, and trainer's tips to ensure a successful learning experience

2. A participant’s workbook (printable from the How to Keep Customers In Love After a Service Mishap disk; you can print as many copies as you need for your organization)

3. PowerPoint slide presentation on disk for quick effective visuals