How the Licensing Agreement Works

When you purchase the license for the How to Keep Customers Coming Back After Any Service Mishap in-house training program, you agree that the program is for the sole use of your organization. Trainers/facilitators are qualified to deliver seminar within client company only. The client (company) is licensed to deliver the program, not the trainer(s).

All seminar workbooks, facilitator guides and visuals are copyrighted with limited use permitted within client organization. Under penalty of law, no part of these materials may be duplicated, reproduced, put on-line, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without prior written consent of Myra Golden.

The purchase of this license does not permit their inclusion in other works, or the creation of derivative works, without the written permission of Myra Golden.