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Myra
Golden Media
Myra
Golden
The one to call when you’re tired of losing
customers because of rude or poor service.
Myra
Golden
teaches a customer service transformation system that helps service
professionals create warm experiences, surprise and delight
customers, and completely restore customer confidence after any service failure. Over 90% of the organizations using the system
realize measurable improvements in customer retention rates,
customer satisfaction levels, and document drastic
reductions in the amount of money it takes to resolve
customer problems.
To
bring one of Myra's dynamic, transformational workshops to
your company, call Michael at 866-873-8419 today.
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Explore
Myra's Onsite Training Programs
"Myra
Golden’s seminars are captivating and resourceful in
complaint resolution. Her tactics should be used throughout
the world!”
Brandy
Warrior
Coca-Cola
“It
was outstanding. I could relate to
Myra
and her strategies.”
Kristi
Collier
McDonald’s
Corporation
“
Myra
's program was excellent. One of the best training sessions
we have attended – well presented. The session was very
beneficial to our everyday job!”
Shirley
Perry
Michelin
North America
Most
Popular
Tip
Sheet for How to Handle Tough Calls from Tough Customers.
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The
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Customers
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When and How to Apologize to Customers Recognize
Your Team with Praise
How
Being Gumby Can Transform Your Service Culture
Cancel
My AOL Please!
Beware
of Your Powerful Mind!
The
Moment of Truth
How
to Get to the Root Cause of Any Problem by Asking 'Why" 5
Times
Don't
ask me to talk about customer satisfaction
The
Secret of Socrates
The
ABCs of Customer Recovery 20
Diplomatic Phrases to Help You Regain Control in 7 Common
Situations with Difficult Customers How
to Craft Friendly & Professional Customer Emails
Are
Your Reps Making Any of These Mistakes In Consumer Email
Responses?
How
to Get Any Angry Customer to Back Down
Recent
Video Postings
Johnny
the Bagger
Jack
Nicholson's hilarious Chicken Salad Sandwich scene
Jerry
Seinfeld car rental episode. A true lesson for those working
in car rental
Ever
have bad service at a restaurant?
Your
Call Is Important to Us. Please Stay Awake
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