There
are two things people want more than sex and
money…recognition and praise.
Mary
Kay Ash
Mary
Kay is right, as studies indicate that employees find personal
recognition more motivational than money. A work climate
filled with praise and recognition is a workplace where
employees are positive, productive and motivated.
Recognizing
and rewarding employees doesn’t have to cost a lot of money
or take a lot of time. Perhaps the primary reason more
managers don’t take the time to intentionally motivate
employees is that they lack the time and creativity to come up
with ideas.
After reading
this week’s article you will have no excuses for not
motivating your team,
because I am giving you 10 low cost ways to recognize and
reward your employees.
1.
Call
an employee into your office just to thank him or her; don’t
discuss any other issue.
2.
Give
the employee a 2-hour lunch.
3.
Send
a thank you note to a spouse thanking them for their support
during the employee’s overtime.
4.
Hold
a potluck lunch for your group. This
always so much fun for everyone!
5.
Write
a letter of praise to employees recognizing their specific
contributions and accomplishments.
6.
Send
an email acknowledgement and copy your boss or higher manager.
7.
When
paychecks go out, write a note on the envelope recognizing an
employee’s accomplishment. (They’re sure not to miss this
one!)
8.
Give
gift cards. Right
now, gasoline gift cards are excellent!
9.
Provide
an extra break. We
can all do this, can’t we?
10.
Invite
employees to your home for a special celebration in front of
their colleagues and spouses.
If you want your
employees to take care of your customers, you must take care
of them. This list of 10 low-cost ways to motivate your team
is a great start. Let this list springboard your creative
thinking so you that you constantly look for ways to recognize
and motivate your team. When you do, you will watch customer
satisfaction improve in no time!
***Upcoming
Webinar***
20
Fast WOW Telephone Techniques!
A
Telephone Tune-Up for Your Frontline Agents
Friday,
April 11th, 2:00 - 3:30 ET
Participants of this
seminar will discover fun and practical tips for WOWing every
customer, every time! Attend and you and your team will
learn…
-
How
to challenge
unreasonable customers without losing your job…or
the customer
-
8
ways to make every caller feel taken care of...these
tips will boost customers' satisfaction, create calm with
upset customers, and make you a rock star!
-
Steven
Covey's 5th Habit...discover
what it is and why you need to master it.
-
How
to calm any panicked, upset, or irate customer in 6
seconds flat. I'll give you a
little hint: Reflect back intensity.
-
Learn
the correct (and polite) way to put call
ers on hold...customers hate to
be put on hold, but this technique will put them at
ease immediately.
-
The
best way to transfer a call.
Customers have no tolerance for multiple transfers, but
this 4-point technique will be like giving them a shot of
Novocain before the transfer.
-
How
to handle the cursing or yelling caller. I'll
show you how to handle extreme behavior with confidence,
control, and credibility.
-
The
#1 Service Recovery skill you need to know.
-
The
new service icon that customer service professionals are flipping
for…what Gumby can teach you about WOWing
customers…This new approach to service delivery is fun
to implement, sticks with your employees, and truly
surprises and delights customers.
-
3
things
you can do to instantly
get customers on your side, or at any rate, not
against you.
-
How
to deliver Beyond WOW service by simply "going one
better" when you come across a man in a desert. Trust
me, this will make sense once you tune in.
-
They
say first impressions are everything.
I’ll show you how to make the most of the first 6
seconds of a phone call and the last 3 seconds.
-
Be
a customer service maven by tomorrow! 7
super-simple tips for WOWing customers over the phone.
-
How
to say (just about) anything to any customer...it's
not what you say, it's how you say it.
-
3
simple questions to put you back in control of any
conversation. This includes
conversations with ramblers, difficult customers, and
know-it-alls
-
How
to say ‘no’ without causing
resentment…or worse, losing the customer
-
If only you’d
stop talking...
How to politely
get ramblers, whiners, and storytellers to cut to the
chase…yes, it can be done!
-
Learn
expert listening
techniques
that let callers know they have your undivided attention
-
Calm
down already! I’ll
give you 3 strong, but non-threatening tips for creating
calm with upset customers. You’ll love these!
-
How
to make customers feel smart...
even when they ask "silly" questions.
PLUS
§
Venting:
How much is too much
§
This simple
tip will help you save time, money, and your sanity with
difficult customers
And like all our webinars . . . you'll get much, much more
!
20
Fast WOW Telephone Techniques!
A
Telephone Tune-Up for Your Frontline Agents
Friday,
April 11th, 2:00 - 3:30 ET
Webinar
Tuition: $299 Register
Now!
Myra
Golden
The one to call when you’re tired of losing
customers because of rude or poor service.
Myra
Golden teaches a customer service transformation system that helps service
professionals create warm experiences, surprise and delight
customers, and completely restore customer confidence after any service failure. Over 90% of the organizations using the system
realize measurable improvements in customer retention rates,
customer satisfaction levels, and document drastic
reductions in the amount of money it takes to resolve
customer problems.
