A
Special Message
From
Myra Golden
As
one of my customers and/or subscribers, you know
by
now that I don't dance around the subject, so I'll get
If you have any serious interest at all in turning your
customer
complaints into more goodwill and loyalty than
you ever thought possible, then take a watch
this 4-minute overview video
immediately:
Do
yourself a favor. At least take a look, and then
decide
for yourself.
Learn
more or purchase this training.
Get a
Full Year of Personal Training From Myra Golden for Just $799!
One low annual fee
allows you to attend ALL of Myra's live webinars, view all
archived webinars on demand, and gets you access to all MP3
downloads for 12 months. PLUS you'll get access to
Myra's Golden Method for Complaint Resolution online
video course. This is the best deal for
companies planning to attend 3 or more webinars...click
here for details.
About
Myra Golden
Myra Golden gained national
attention when she helped a client slash their corporate
account defection rate by 50% by drastically reducing
complaint response time, teaching frontline employees to truly
see complaints as gifts, and equipping employees with solid
skills to completely restore customer confidence after service
mishaps – without giving away the store.
Her
keynotes and training programs are hallmarked with
hard-hitting analogies, thought-proving stories, and humor and
she leaves audiences with the inspiration to truly make their
new ideas work.
Myra is lauded for consistently delivering practical
easy-to-implement strategies that result in real and
measurable organizational change.
"Myra
Golden’s seminars are captivating and resourceful in
complaint resolution. Her tactics should be used throughout
the world!”
Brandy
Warrior
Coca-Cola
“It
was outstanding. I could relate to
Myra
and her strategies.”
Kristi
Collier
McDonald’s
Corporation
“
Myra
's program was excellent. One of the best training sessions
we have attended – well presented. The session was very
beneficial to our everyday job!”
Shirley
Perry
Michelin
North America
Recent
Articles
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Moment of Truth
How
to Get to the Root Cause of Any Problem by Asking 'Why" 5
Times
Don't
ask me to talk about customer satisfaction
The
Secret of Socrates
The
ABCs of Customer Recovery
20
Diplomatic Phrases to Help You Regain Control in 7 Common
Situations with Difficult Customers
How
to Craft Friendly & Professional Customer Emails
Are
Your Reps Making Any of These Mistakes In Consumer Email
Responses?
How
to Get Any Angry Customer to Back Down
Recent
Video Postings
Jerry
Seinfeld car rental episode. A true lesson for those working
in car rental
Ever
have bad service at a restaurant?
Really
Living Your Childhood Dreams - a very special motivational
moment
Your
Call Is Important to Us. Please Stay Awake
