Jack
Nicholson’s famously hilarious chicken-salad-sandwich speech
in Five Easy Pieces
I
actually feature this clip in my full-day customer service
workshops. It gets hilarious laughter for sure, but after the
clip we discuss how the waitress could have handled this
customer better. Enjoy!
“Myra
Golden’s seminars are captivating and resourceful in
complaint resolution. Her tactics should be used throughout
the world!”
Brandy
Warrior
Coca-Cola
“It
was outstanding. I could relate to
Myra
and her strategies.”
Kristi
Collier
McDonald’s
Corporation
“Myra
's program was excellent. One of the best training sessions
we have attended – well presented. The session was very
beneficial to our everyday job!”
Shirley
Perry
Michelin
North America
Help
for Dealing with Difficult Customers
Imagine
your next phone call is from an angry,
irate customer, and you've only got a few seconds to gain
control.
Are you 100% confident you can handle it?
If not, Myra Golden has the perfect program for you...an
online video training designed specifically for call center
agents.
