Last year a
Comcast repairman in Washington fell asleep in a customer's
home. The customer took the incident to the Internet. He shot
a video of the repairman sacked out in his couch and posted it
on the Internet.
This video is a wake-up call about the unprofessional
in customer service that has reached pandemic levels in
America.
“Myra
Golden’s seminars are captivating and resourceful in
complaint resolution. Her tactics should be used throughout
the world!”
Brandy
Warrior
Coca-Cola
“It
was outstanding. I could relate to
Myra
and her strategies.”
Kristi
Collier
McDonald’s
Corporation
“Myra
's program was excellent. One of the best training sessions
we have attended – well presented. The session was very
beneficial to our everyday job!”
Shirley
Perry
Michelin
North America
Help
for Dealing with Difficult Customers
Imagine
your next phone call is from an angry,
irate customer, and you've only got a few seconds to gain
control.
Are you 100% confident you can handle it?
If not, Myra Golden has the perfect program for you...an
online video training designed specifically for call center
agents.
