Leading-Edge
Ideas and Insights to Help You Build, Repair, and Strengthen
Customer Relationships
I
just want to take a minute to say how much I enjoy being a
recipient of your services. I truly look forward to
every e-mail, webinar, newsletter, etc…I appreciate that
the information is given and not hoarded. I actively
share the information and as the leader of a Quality
Assurance team I use the information to inspire creativity
and training in my direct reports and in those that we
monitor.
Keep
up the great work – you’ve inspired me to be a big fan
and I’m hard to win over! J
Jodi
Cannon
Quality
Assurance
Ameren
The
definitive and trusted source for customer service strategy
and call center management, Myra Golden shares her latest
findings, research, benchmarks, and strategies in a variety
of mediums. Internationally recognized and respected for
customer service strategy intelligence, Myra helps companies
build, repair, and strengthen customer relationships - and
take care of the employees charged with managing customer
relationships.
In
weekly Best Practices, Tips and Techniques, Myra
shares leading-edge ideas for restoring customer confidence
after service mishaps, creating undying loyalty, handling
difficult customers more effectively, negotiating with a
customer you can't afford to lose, turning customer service
into a profit center, and more. View
the current issue of Best Practices, Tips & Techniques.
Myra
Golden's Tip Sheets and Special
Reports are available on this website for free and cover
such topics as 10 steps to completely regaining customer
goodwill after a dis-satisfying experience, 10 ways to get
an angry customer to back down, and more. Be sure to check
out Myra's popular Tip
Sheet for How to Handle Tough Calls from Tough Customers.
The
Golden Method is a quarterly newsletter that tackles
challenges, trends, and issues that keep senior
managers and call center leadership up at night about
their customer service situations. The Golden Method offers
real, not-impossible, solutions to real and present
challenges threatening to keep companies from delivering the
level of service customers expect and deserve.
TotalCustomerServiceTraining.Com
is Myra's world renowned Question & Answer website.
Thousands of corporate web surfers discover Myra Golden
Media through this information packed web portal. On this
website, Myra personally answers the cries of frustrated and
frazzled customer service leaders who are desperately trying
to find solutions to their toughest operations, technical,
and people challenges.
Additionally,
Myra Golden personally delivers live interactive supervisory
webinars several times each year to help contact center
leadership more effectively coach, motivate, train, and
retain employees. Review Myra's current schedule for live call
center webinars right here.
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I
just want to take a moment to "thank you" for your
very valuable Tuesday Morning e-mail newsletter. Our
Customer Satisfaction Department finds it extremely valuable
and helpful in our mission to satisfy customers every day.
We also share the many great ideas and tips for handling
customer complaints with our franchise owners. Thank you
again... we hope we can continue to look forward to Tuesday
Morning for a long time to come.
Beth
Vickers
Director
Customer
Satisfaction Department
McDonald's
Corporation
