For Meeting Planners
Restoring customer confidence through a fiercely focused customer recovery strategy: A passionate, high-energy speaker enlightens, inspires, and incites your audience
Top benefits of Myra‚Äôs keynotes, break-out sessions, and workshops:
- Enhanced corporate reputation in eyes of consumers as you become an organization obsessed with not letting a customer walk away (or hang up) unhappy.
- Bring a sense of urgency and excitement to improving your complaint response strategy.
- Leading-edge ideas for using social media to find and respond to gripes about your brand.
- Proven systems for building a customer recovery strategy that regains customer goodwill and keeps customers from defecting to the competition.
Perfect for these audiences:
- Annual conferences and conventions, in-house training sessions and panels (as a moderator or panelist).
- Leaders, including supervisors, managers, directors, heads of consumer affairs and marketing directors who want to retain more customers, rethink complaint handling processes, shape a customer service culture, leverage social media for customer service, and maximize customer service for PR.
- Contact Center staff, including agents, supervisors and managers who want to improve their ability to deal with difficult customers, use social media for customer service, and improve the overall customer experience.
Meeting Planner‚Äôs Resources
- Request Information
- Speaking Topics
- Client List
- How to Best Use Myra
- Myra's One-Sheet
- Meeting Planner's Toolkit (Resources to provide you with all the information you need to help Myra deliver an amazing presentation.)
- Check availability with Myra's Online Assistant
Attendees love Myra!
I was very pleased with Myra's presentation, but even more so, I was left with a sense of new energy and desire to put her recommendations to use. I can't wait for Monday.
The Coca-Cola Company
"I have attended many customer service trainings and I have worked in customer relations for many years. Today I learned more in a few hours than I ever could have imagined! And the way Myra presented the information was wonderful."
"Myra, you performed well beyond my expectations, and I truly enjoyed your customer service seminar."
Result-Oriented Department Heads are thrilled with Myra's results:
"Myra offers wonderful and practical insights on how to dramatically improve customer service in any organization. Her presentations are entertaining, motivational, and easily understood. The tools she offers are very easy to apply in a customer service environment. If you have the opportunity to bring her in, you'll be thrilled with the results she can deliver. She's flexible and very willing to work with your organization to deliver a solution that will meet your needs and exceed your expectations."
Former VP, Quality Improvement & Customer Service at The Scotts Miracle-Gro Co.
Managing Director, thoughtLEADERS, LLC and Founder of SPrING
"Myra provided a complete program with a delightful delivery which reached our entire group. We "came away with" tools to use immediately which were unique and thoughtful."
Manager Consumer Services at BISSELL Homecare Inc
"If your organization's growth relies on improving the customer experience, you would benefit enormously from an engagement with Myra Golden. Her vast hands-on experience in a wide variety of service organizations differentiates herself from many other consultants we have worked with in the past. Our organization has utilized Myra's online webinars with outstanding results as well. Very high value for your consulting dollar."
Director, Customer Service, Audit, Admin at The Scotts Miracle-Gro Co.
Myra makes Meeting Planners look like rock-stars:
"Myra - you were sensational! The feedback we received about your keynote and breakout session was rock solid stellar, you were a huge hit thank you , thank you!"
Wilkes-Barre Chamber of Commerce
"I appreciated all the pre-work you did to learn about McDonald's training and operational procedures. You did a great job of customizing your training to meet our specific needs. Also, it appeared as though the entire group was completely engaged and thoroughly enjoyed the training."
Senior Manager, Customer Satisfaction, McDonald's Corporation
"I have never seen a more poised, polished, and passionate speaker!"
Tulsa City-County Library
District IV Manager - Member Relations
Best Western International, Inc
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