Myra Golden, Customer Service Speaker

Webinar Enrollment Confirmation

Ok, you're all set. We've confirmed your enrollment in:

Beyond WOW: 20 Fast WOW Telephone Techniques

This seminar is chock-full of tips and techniques to position call center agents to make callers feel taken care of, effortless diffuse anger, and keep customers coming back.

Friday, April 16, 2010 1:00 - 3:00pm ET

No worries if you can't attend the live event…all registrations include a digital copy of the webinar that can be downloaded, saved, and archived forever. (Digital downloads will be available Monday, April 19, 2010.)

Webinar Login:

http://www.gotowebinar.com

Webinar ID: 404742632

Webinar Audio. You will be given a conference dial-in number once you get into the web event. You'll have the option to dial in on your telephone or to conveniently listen in using your computer speakers.

Webinar Handouts:

http://www.myragolden.com/PDFs/byhandbw.pdf

Thank you so much for your webinar enrollment.

Yours in service,

The Myra Golden Team