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Resources
to help build your brand value through listening to, engaging,
and better serving your customers
Beyond
WOW! – Book
(ISBN
0-9718010-3-7)
Create customers for life and increase your profitability by
deploying more that 50 immediate customer retention and growth
tactics. Plus, learn to convert angry customers into life-long
advocates. View
details
Everything
You Need for a Total Complaint Handling Training
(Do-it-yourself
Training)
Get your training materials now and equip your employees to deal with
difficult customers with diplomacy and tact, say
"no" without causing resentment, respond to
negotiation ploys, and resolve problems without giving away
the store. View
details.
The Golden Method
for Complaint Resolution Online Video Course
This
multi-media online training program positions customer service
representatives to regain control of difficult conversations
and to regain customer goodwill after even the worst has
happened. Full of specific tips to handle difficult customers,
as well as tools to completely restore customer confidence in
the wake of problems, the Golden Rules Training System guides customer
service representatives as if Myra was right there with them.
This
program includes 25 video modules with Myra Golden leading
customer service representatives through field-tested and
proven strategies for regaining control with angry and
difficult customers.
View
details.
Myra's
Monthly Webinars
Every
month Myra hosts live webinars for leaders and frontline staff
around the theme of dramatically
improving customer service value and results. (All broadcast
are recorded and available for purchase.)
View
Myra's live webinar schedule.

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