Resources to help build your brand value through listening to, engaging, and better serving your customers

Beyond WOW! – Book

(ISBN 0-9718010-3-7)
Create customers for life and increase your profitability by deploying more that 50 immediate customer retention and growth tactics. Plus, learn to convert angry customers into life-long advocates. View details

Everything You Need for a Total Complaint Handling Training 

(Do-it-yourself Training)

Get your training materials now and equip your employees to deal with difficult customers with diplomacy and tact, say "no" without causing resentment, respond to negotiation ploys, and resolve problems without giving away the store. View details.

The Golden Method for Complaint Resolution Online Video Course

This multi-media online training program positions customer service representatives to regain control of difficult conversations and to regain customer goodwill after even the worst has happened. Full of specific tips to handle difficult customers, as well as tools to completely restore customer confidence in the wake of problems, the Golden Rules Training System guides customer service representatives as if Myra was right there with them.

This program includes 25 video modules with Myra Golden leading customer service representatives through field-tested and proven strategies for regaining control with angry and difficult customers.

View details.

Myra's Monthly Webinars

Every month Myra hosts live webinars for leaders and frontline staff around the theme of dramatically improving customer service value and results. (All broadcast are recorded and available for purchase.) View Myra's live webinar schedule.