Becoming a Customer Service Rockstar - How to standout an move ahead  

Webinar

Becoming a Customer Service Rockstar – How to Stand Out and Move Ahead  

March 14th,1:00 - 2:30pm ET

$299 per company

Register

Based on Myra’s critically acclaimed "Beyond WOW" workshop, this module delivers 20 concrete ways for your employees to make emotional connections with your customers. From the memorable “Be Gumby” technique to the “Man in the desert” analogy to ideas from Disney, Starbucks, Zappos and Apple, your employees will walk away from this module with realistic ideas for improving the customer experience and the inspiration to truly commit to WOWing your customers at every touch point.

In this upbeat and fun training experience you will learn:

 

 

• How to establish rapport with your customers over the phone in 6 seconds flat.
• How to meet both expressed and un-expressed customer needs. This tip alone will give you rockstar status.
• How to make every caller feel taken care of
• 6 ideas from the Apple Genius Bar.
• Steven Coveys 5^th Habit...discover what it is and why you need to master it in order to make your point with difficult customers.
• The power of connection...make emotional connections with your customers through empathy, acknowledgement, and being fully present in the moment.
• A list of great phrases that convey empathy these phrases will help you create calm with unhappy customers and instantly help you create rapport with customers.
• Get a 15-point take-away guide that provides field-tested and proven tips for making emotional connections with customers over the phone.
• Discover ways you may inadvertently be communicating with provoking language and learn how to quickly make your communication supportive.
• Get tips on the best ways to acknowledge concern and respond to complements.
• Well show you how to gently bridge into questioning so you don't turn your customers off.
• And more

 

 

Wednesday, March 14, 2012

1:00 - 2:30pm ET

Register

 

Your webinar includes:

•   Full webinar digital recording 

•   Unlimited viewing within your organization with no expiration

•   Rights to download and save webinar video

•   Rights to incorporate webinar within your Learning Management System (LMS)

 

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