Available Courses
Customer Service and Supervisor Courses Available On-Demand
Courses are $299 (unless otherwise noted) each and all courses are immediately viewable.
Becoming a Customer Service Rockstar
This was our most popular webinar of 2012!
Delivering WOW
How to make emotional connections
and wow customers
Empathy Training for Customer
Service Professionals
Inside the Zappos Contact Center
5 Keys to Creating a Magnificent
Customer Experience
Social Customer Service
Is your company monitoring feedback
on Twitter, FaceBook, Blogs, and Yahoo Comments? If not, why not?
Stop Screaming at Me!
11 Strategies to Help You
Circumvent, Eliminate, and Minimize Difficult Behavior
Managing to Eliminate Unacceptable
Employee Performance
Learn to effectively nip
unacceptable performance in the bud
Broadcast Date: February 18, 2011
Quality Call Center Monitoring
Practical, easy-to-implement
strategies, plus secrets, tips, and techniques to take your quality monitoring
to the next level!
How to Maximize Customer Feedback
Keys to Using Customer Feedback to
Boost Satisfaction and Profits
How to Negotiate with Customers
Strategies for Negotiating with
Crafty, Cunning & Unreasonable Customers
20 Fast WOW Telephone Techniques
This seminar is chock-full of tips
and techniques to position call center agents to make callers feel tak
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Myra Golden’s Complaint Handling
Webinar Handle
Complaints & Difficult Customers Like a UN Ambassador! How to Negotiate with Customers Strategies for Negotiating with
Crafty, Cunning & Unreasonable Customers Home-Based Shoring How, when and why to explore an
at-home agent program
Sample a webinar! Enjoy a 15-minute sample from "How to Handle Difficult Customers" right now with our compliments.
All courses include:
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