Myra Golden, Customer Service Speaker - Handouts for Myra's Presentations

Before You Hit Send!

Webinar

Before You Hit Send!

The emails you send say a lot about your company.

Are you sure yours send the right message?

February 16th, 1:00 - 2:30pm ET

$299 per company

How to Craft Friendly, Clear, Highly Personalized and Grammatically Correct Emails That Win Over Customers Hearts

Before You Hit Send! Live Webinar

The emails you send say a lot about your company. Are you sure yours send the right message?

February 16th, 1:00 - 2:30pm ET

Learn how to amaze your customers by fully addressing every question posed in emails and by making emotional connections though the use of proven language and email structure techniques.

I promise, after participating in my 90-minute Before You Hit Send training, you will be inspired and pumped about delivering a better customer experience by giving your customers friendly, grammatically correct, and highly personalized email responses. And once you've gotten a taste of WOWing your customers and impressing your supervisors by creating an amazing email customer experience, you will be completely STOKED!

Crafting emails using my Before You Hit Send method is geared to help you make emotional connections with customers, restore customer confidence after things go wrong, and completely wow customers through routine email interactions.

In Before You Hit Send, I reveal secrets like:

The most important secret for giving your emails a friendly, conversational flow.

The 4 grammar gaffes that rob your company of credibility.
The JCPenney email a blog reader sent me that took my breath away. Well examine what JCPenney did exceptionally well.
The indispensable secret for mastering the corporate apology over email.
Actual chat session transcripts to discover winning techniques for quickly establishing rapport with customers over email or chat.
Discover how replacing big corporate words with personal pronouns instantly gives your emails a personal, genuine, and friendly tone.
Discover the top 3 things customers say they hate about email-based customer service.
Why your emails need to be structured with short paragraphs and short sentences just like the Wall Street Journal does.
Get a copy of the JetBlue's famous apology letter to customers after a massive service failure. Well examine this letter paragraph by paragraph and learn how to master the corporate apology over email.
See the apology letter I've been holding on to for a decade. This letter from American Airlines Wowed me, instantly won my loyalty and went on to become my benchmark for my customer recovery and email handling workshops.

---So you can write emails that fully answer questions, resolve problems, make emotional connections and leave customers saying WOW, even if you never thought you could!

Click to register for Before You Hit Send now!

Guarantee

Were a customer service company so you know we have a customer service guarantee! Your satisfaction is assured through our 100% no-questions-asked, money-back guarantee. (918.398.9368)

If for any reason, you aren't satisfied with your training experience with me, just contact my office within 30 days and well refund your registration fee.

What I'm saying is don't decide now if Before You Hit Send is right for you.

Take the training and try out the techniques for 30 days risk free.

If my Before You Hit Send training doesn't help you overcome the grammar gaffes that make companies look bad, if it doesn't guide you step by step though structuring your email, offering a corporate apology, personalizing your message, and proofing effectively, if it doesn't take you by the hand and teach you exactly how to make emotional connections through specific language and formatting techniques, and if it doesn't inspire you to deliver the best possible customer experience over email, then I don't want your registration fee and Ill gladly give it back.

You have nothing to lose.

This very special professional development event is just $299 per company and an unlimited number of employees from your organization can attend the training. Plus, I give you a video recording of the training that never expiries.

Click to register for Before You Hit Send now

Before You Hit Send!

The emails you send say a lot about your company. Are you sure yours send the right message?

February 16th, 1:00 - 2:30pm ET

Thursday, February 16th

1:00 - 2:30pm ET

Your webinar includes:

• Full webinar digital recording

• Unlimited viewing within your organization with no expiration

• Rights to download and save webinar video

• Rights to incorporate webinar within your Learning Management System (LMS)