Myra Golden, Customer Service Speaker - Handouts for Myra's Presentations

How to Screen, Interview and Hire Customer Service Representatives

Webinar

How to Screen, Interview and Hire Customer Service Representatives

May 31, 1:00 - 2:30pm ET

$299 per company

Zappos, Apple and General Electric are known for their customer experience. Each of these companies has developed a rigorous screening and interviewing process to ensure they only hire creative, customer focused and wickedly smart people. Attend this web event learn best practices to help you hire the best talent.

Here’s a preview of what Myra will share in this webinar:

The importance of hiring for attitude and training for skill
A comprehensive list of core competencies for Customer Service Representatives
16 interview questions that get honest answers that help you choose the best fit candidate
determine if candidates are the best fit for your culture
The best predictor – by far- of how a candidate will perform in a customer service position
What to do if someone happens to make it through your interview process, but shows signs in new hire training that they are the WRONG FIT
Best practices from Zappos, GE and Netflix for protecting company culture through a rigorous screening process…and even getting rid of employees who don’t fit the culture

How to Screen, Interview and Hire Customer Service Representatives

May 31, 1:00 - 2:30pm ET

$299 per company

Can’t attend the live event? No worries. All registrants receive a digital recording of the webinar 24 hours after the live event. You can use this recording to train your team --- refresher training, new hire training or as a skill sharpener.

Your webinar includes:

• Full webinar digital recording

• Unlimited viewing within your organization with no expiration

• Rights to download and save webinar video

• Rights to incorporate webinar within your Learning Management System (LMS)