How to Handle Difficult Employees and Bad Attitudes with Ease   

Webinar

How to Handle Difficult Employees and Bad Attitudes with Ease 

June 20th, 1:00 - 2:30pm ET

$299 per company

Register

We get the behavior we tolerate. Tolerating unacceptable behavior drains morale, frustrates management and can negatively impact the customer experience. This training was designed to position supervisors and managers to assertively nip unacceptable performance in the bud using field-tested and proven intervention techniques.

The How to Handle Difficult Employees and Bad Attitudes with Ease agenda includes:

 

• How to approach employees about problem behavior in such a way that minimizes hostility and defensiveness and maintains esteem

• How to act—not react—in a negative situation

• Exactly how to establish crystal clear performance expectations with employees who have had trouble staying on track

• The most effective way to talk to an employee about an attendance problem

• 7 step formula for addressing unacceptable performance or behavior

• Why you must use specific and direct language when giving constructive feedback

• A half-dozen positive intervention techniques to turn performance problems around

• What to do when the problem persists: How to conduct a formal discipline conference

How to Handle Difficult Employees and Bad Attitudes with Ease 

June 20th, 1:00 - 2:30pm 

$299 per company

Register

 

Your webinar includes:

•   Full webinar digital recording 

•   Unlimited viewing within your organization with no expiration

•   Rights to download and save webinar video

•   Rights to incorporate webinar within your Learning Management System (LMS)

 

home | speaking topics | customer service training | webinars
about myra | for meeting planners | consulting | blog | store | contact

copyright© 2010 Myra Golden Seminars
Site Designed by

5-Second signup